Shipping & Availability

🔔 Availability information: Our stocks are updated regularly, but in exceptional cases, short-term delivery bottlenecks may occur. Should an item be unavailable, the purchase price will be automatically and fully refunded . You don't have to worry about anything.

1. What shipping methods do you offer?

We offer standard shipping.

Note: Your order may be delivered in multiple packages as we work with different shipping partners.

2. How much are the shipping costs?

Shipping is free for you.

3. How long does shipping take?

We ship all orders as quickly as possible. Your package will typically arrive within 5–8 business days . Occasionally, it can take up to 12 business days , for example, if we need to reorder something or for special orders like handlebars. If it takes longer, we'll let you know.

Tracking
As soon as your package is on its way, you will receive an email with your tracking information.

4. Do you offer shipment tracking?

Yes, you will receive a tracking number via email after shipment.

5. What do I do if my order is damaged or lost?

Please contact our customer service immediately.

6. Are there any shipping restrictions?

Yes, we don't ship to specific regions. Please check if your area is covered before ordering.

7. Miscellaneous

For many of our shipments, we use our retailers' original boxes to ensure environmentally friendly and sustainable delivery.

payment

1. Which payment methods do you accept?

We accept PayPal, Amazon Pay, Klarna, Google Pay, Apple Pay, credit card and Shopify Payments.

2. How does payment with PayPal work?

Select PayPal at checkout to be redirected to the PayPal page where you can complete the payment.

3. What is Klarna?

With Klarna you can conveniently pay by invoice, in installments or immediately.

4. Do I need to have an account with the payment providers?

An account is required for PayPal and Amazon Pay. With Klarna, you can pay without registering.

FAQ on the right of withdrawal and returns

🔧 Important information on installation and return

We recommend that our products be installed only by qualified personnel to avoid damage and malfunctions.

As a consumer, you have a statutory 14-day right of withdrawal . Even items that have already been installed or used can be returned. However, please note:

– During installation and use, a reduction in value may occur, which we must deduct from the refund amount if the item can no longer be sold as “new”.
– Damaged items or items that are defective due to improper installation are excluded from return.
– Items that have been manufactured or customized according to customer requirements – e.g. handlebars or other special parts – are excluded from cancellation and return .

If you have any questions about returns or installation, please contact us in advance – we will be happy to help you.

Please note: Due to delivery bottlenecks at suppliers, occasional short-term unavailability may occur. In this case, an automatic and full refund will be issued – including shipping costs.

1. What is the right of withdrawal?

Consumers have the right to withdraw from a contract within 14 days without giving any reason.

2. How long do I have to return an item?

You have 14 days to return an item after receipt.

3. How do I inform you about a revocation?

Please send us a clear statement (e.g., by email or in writing) of your decision to withdraw from the contract. Include your order number.

4. Who bears the costs for the return shipment?

The costs for returning the goods shall be borne by the buyer, unless otherwise agreed.

5. Do I have to return the goods in their original packaging?

It is recommended that you return the item in its original packaging and with all accessories to avoid damage.

6. What happens after I return the goods?

Once we have received and inspected the return, we will refund the purchase price within 14 days.

7. Are there any items that are excluded from the right of return?

Yes, certain items, such as personalized products or opened items, may be excluded from the return policy.

8. Why is professional installation important?

Since we sell motorcycle parts, we recommend that they be installed by qualified personnel. Improper installation can result in damage and safety risks.

9. What do I do if I received a damaged item?

Please contact us immediately if you receive a damaged item so we can find a solution.

How can I contact customer service?

Our customer service is available to you in several ways:

1. Email : You can email us at any time at office@medusabikes.com . We will endeavor to respond to your inquiry as quickly as possible.

2. WhatsApp : You can also contact us via WhatsApp at 0178 276 60 15. We are happy to answer any questions or provide support.

3. Website Inbox : Visit our website and use the inbox feature to chat directly with our customer service team. We're here to help!