GENERAL TERMS AND CONDITIONS AND CUSTOMER INFORMATION

Medusa Bikes GbR
Represented by its partners Marko Papadopoulos and Mario Papadopoulos
Bahnhofstr. 16
74321 Bietigheim-Bissingen
Germany
Email: office@medusabikes.com
Telephone: +49 178 2766015

Version: 8 September 2026

TABLE OF CONTENTS

1. Scope

2. Orders and contract formation in the online shop

3. Contract language and contract documents

4. Prices and payment

5. Delivery, collection and transport risk

6. Retention of title and counterclaims

7. Withdrawal from distance contracts

8. Pre-orders and custom-made goods

9. Statutory rights relating to defects and commercial guarantees

10. Compatibility, installation and approval

11. Workshop, installation and service orders

12. Collection, storage and liens

13. Vehicle transactions, custom motorcycles and brokerage

14. Vouchers

15. Liability and data protection

16. Applicable law and dispute resolution

1. SCOPE

1.1 These Terms apply to contracts with Medusa Bikes GbR for motorcycle parts, accessories, operating fluids and vehicles, and for separately commissioned installation, workshop, procurement, custom motorcycle and brokerage services, provided that these Terms are incorporated into the relevant contract.

1.2 Whether a customer acts as a consumer or a business customer is determined by the applicable statutory provisions. These Terms do not restrict mandatory consumer rights.

1.3 Individually agreed terms take precedence. For workshop services, vehicle transactions and projects, a separate order specifies, in particular, the scope of the services and the remuneration. Merely mentioning a service in these Terms does not constitute an order for that service.

2. ORDERS AND CONTRACT FORMATION IN THE ONLINE SHOP

2.1 Product listings in the online shop are invitations to place an order and do not themselves constitute binding contractual offers by us.

2.2 You select the desired items and versions, add them to the cart and complete the ordering process. Before submitting an order that obliges you to pay, you can check your information and the order summary and correct them using the available editing functions. By selecting the final order button, which clearly indicates the obligation to pay, you submit a binding offer to enter into a contract.

2.3 We may accept your offer within five calendar days after you place your order. Acceptance occurs when you receive our express order acceptance, when the goods are delivered or when we send you a request for payment. If we arrange for your payment method to be charged definitively before then, this constitutes acceptance. A payment authorisation or reservation of funds alone is not a definitive charge.

2.4 An automated message that only acknowledges receipt of your order does not constitute acceptance unless it also expressly accepts your offer. If we do not accept your offer within the stated period, you are no longer bound by it.

2.5 For orders outside the online checkout, contract formation is governed by the relevant offer and its acceptance.

3. CONTRACT LANGUAGE AND CONTRACT DOCUMENTS

3.1 The contract language is the language offered during the ordering process and selected by you. For the German and English versions of the shop, these languages are German and English respectively. A different individual agreement remains possible.

3.2 We store order data to perform the contract. For distance contracts, consumers receive the contract content, including the incorporated Terms, the applicable withdrawal information and the model withdrawal form, on a durable medium, such as email, within a reasonable period after conclusion of the contract and no later than delivery of the goods or before a service begins. For contracts concluded away from business premises, we promptly provide the legally required copy or confirmation of the contract on paper or, with your consent, on another durable medium.

3.3 We do not promise permanent online access to the complete historical version of the contract through the customer account. Please retain the documents provided to you. The version currently displayed in the shop may differ from the version applicable to your order.

4. PRICES AND PAYMENT

4.1 Displayed prices are total prices including any VAT payable by law. Additional shipping, delivery or vehicle transfer charges are disclosed before the order is placed. The total amount is visible before you submit an order that obliges you to pay.

4.2 The payment methods displayed at checkout for your order are available to you. Payment deadlines and, where applicable, payment provider conditions are disclosed before you complete the order. Unless otherwise agreed, the purchase price is due when the contract is concluded.

4.3 Deposits and progress payments for separately commissioned work require an agreement to that effect or a statutory entitlement. These Terms do not establish a general right to demand additional advance payments after the contract has been concluded.

4.4 Remuneration for work is due upon acceptance of the completed work unless another valid arrangement has been agreed. Statutory rights to withhold payment and rights in the event of defects remain unaffected. Statutory provisions apply to late payment.

5. DELIVERY, COLLECTION AND TRANSPORT RISK

5.1 Delivery areas, shipping costs and delivery times are set out in the shipping information provided before the contract is concluded, the product description and any individual agreement. Longer production or procurement periods must be disclosed or agreed before you place your order.

5.2 If no delivery time has been specified for a consumer sales contract and none is apparent from the circumstances, we will deliver without undue delay and no later than 30 days after conclusion of the contract.

5.3 We make partial deliveries only where reasonable for you. They do not result in additional shipping charges. Statutory withdrawal periods remain unaffected.

5.4 We will inform you of delivery problems without undue delay. A manufacturer's supply shortage does not automatically entitle us to withdraw from an existing contract. Your statutory rights concerning delay or non-delivery remain unaffected. Following a valid termination of the contract, we will refund payments that are no longer owed without undue delay.

5.5 For deliveries to consumers, we generally bear transport risk until the goods are handed over to you or a person you have designated to receive them. The statutory exception for a carrier independently commissioned by you without having previously been proposed by us remains applicable. Otherwise, statutory provisions apply.

5.6 Where collection has been agreed, it takes place at an agreed time after we notify you that the goods are ready. Please report apparent transport damage; however, for consumers, an immediate report or a particular reporting method is not a prerequisite for statutory claims.

6. RETENTION OF TITLE AND COUNTERCLAIMS

Goods supplied remain our property until they have been paid for in full. Statutory provisions apply to set-off and rights to withhold performance. These Terms impose no additional restrictions on those rights.

7. WITHDRAWAL FROM DISTANCE CONTRACTS

7.1 Consumers generally have a statutory right of withdrawal for distance contracts and contracts concluded away from business premises. Austrian distance-selling legislation, the FAGG, refers to this right as a “Rücktrittsrecht”. Our separate withdrawal information explains its conditions, deadlines, consequences and exceptions. An electronic withdrawal function is also available at https://medusabikes.com/apps/widerruf. Use of this function is not mandatory.

7.2 Following withdrawal, we may claim compensation from the consumer for diminished value where it results from handling the goods beyond what is necessary to establish their nature, characteristics and functioning, and where we have properly informed the consumer of the right of withdrawal. Any further mandatory statutory conditions remain applicable. This may include diminished value of motorcycle components caused by installation, use or modification. Installation alone does not automatically establish liability for diminished value or extinguish the right of withdrawal. The amount depends on the diminished value recoverable by law in the individual case; no flat-rate deductions solely for installation or use are agreed.

7.3 Statutory rights relating to defects are independent of the right of withdrawal. The rules on withdrawal and the associated return costs do not restrict justified statutory warranty claims.

7.4 Business customers do not have the statutory consumer right of withdrawal. These Terms likewise do not, by themselves, create a fourteen-day right of withdrawal for an ordinary in-store purchase. Other statutory rights, expressly promised return rights and the additional cancellation policy in section 8.3 remain unaffected.

8. PRE-ORDERS AND CUSTOM-MADE GOODS

8.1 A pre-order, procurement from a supplier or production only after an order has been received does not, by itself, exclude the statutory right of withdrawal.

8.2 There is no statutory right of withdrawal for goods which are not prefabricated and whose manufacture is governed by an individual choice or decision by the consumer, or which are clearly personalised to the consumer’s requirements. The actual customer-specific manufacture and the statutory conditions are decisive, not merely descriptions such as “special order” or “made to order”. Selecting an ordinary standard variant alone does not automatically establish the exception. Statutory rights relating to defects also apply to custom-made goods.

8.3 In addition to statutory rights, pre-orders and custom-made orders may be cancelled free of charge within ten calendar days after receipt of the order. Sending an unequivocal cancellation statement within that period is sufficient. Payments already made for the cancelled order will be refunded in full.

8.4 Expiry of this voluntary period does not affect statutory rights of withdrawal, termination or rescission, or statutory rights relating to defects. Where there is no statutory right to end the contract, a mutual cancellation may be agreed separately. No flat-rate cancellation charge of 50 percent or automatic forfeiture of deposits is agreed.

9. STATUTORY RIGHTS RELATING TO DEFECTS AND COMMERCIAL GUARANTEES

9.1 Statutory rights relating to defects apply. If there is a defect, you may contact us directly as the seller. You do not first have to make a claim against the manufacturer.

9.2 Subject to the statutory conditions, consumers may initially request repair or replacement. Statutory grounds for refusing a particular remedy and further statutory rights, including price reduction, termination and compensation, remain unaffected. We bear the necessary costs of providing a statutory remedy to the extent required by law.

9.3 These Terms do not shorten statutory warranty or limitation periods, including for used goods and vehicles. Any intended reduction requires a separate agreement valid under the applicable law; these Terms alone do not produce such a reduction.

9.4 Where section 475e(5) of the German Civil Code applies to the consumer sale, repair as a statutory remedy extends the original limitation period for defect claims once by twelve months. Before providing a remedy, we inform the consumer of the statutory choice of remedies and this extension. Further statutory provisions on extension, suspension or recommencement of periods remain unaffected.

9.5 A commercial guarantee may confer additional rights against the relevant guarantor. Its scope and duration depend on the guarantee statement and any binding advertising. It neither replaces nor restricts statutory rights against us.

10. COMPATIBILITY, INSTALLATION AND APPROVAL

10.1 Please provide accurate vehicle information where requested and disclose modifications relevant to compatibility. Our statements about suitability, quality and compatibility, and our statutory obligations, remain binding.

10.2 The scope of an approval or technical certificate is determined by the relevant product information and associated documents. Vehicle-specific conditions, required inspections and the rules of the country of use must be observed. This does not limit any agreed characteristics or statutory requirements concerning the goods.

10.3 Installation must be carried out properly in accordance with the product-specific installation and safety instructions. Where installation by qualified personnel is required for a product, that requirement must be observed. We generally recommend a qualified workshop for safety-related work. Installation by the customer or a third-party workshop, or opening the packaging, does not by itself extinguish statutory rights relating to defects. A defect caused exclusively by improper handling after delivery does not establish seller liability for a defect already present at delivery. Our responsibility for existing defects, defective instructions, our own work and our advice remains unaffected. Statutory rules on the burden of proof are unchanged.

11. WORKSHOP, INSTALLATION AND SERVICE ORDERS

11.1 The scope, remuneration and, where applicable, dates are specified for the individual order. Diagnosis or troubleshooting may be commissioned and paid for separately; the costs or calculation method must be disclosed before commissioning.

11.2 A charge for preparing a cost estimate is payable only if expressly agreed in advance. Whether the estimate is binding depends on the particular agreement and applicable law. Where Austrian consumer law applies, section 5 of the KSchG remains relevant in particular.

11.3 We obtain your agreement before carrying out additional chargeable work. We will inform you without undue delay if a non-binding estimate is likely to be substantially exceeded. Statutory rights to terminate the order remain unaffected. Without your consent, work may only be carried out and charged for where a statutory basis exists.

11.4 Please disclose known prior damage and technical characteristics relevant to the order. Where you supply parts or fluids, we assess whether we will undertake their use. We are not liable for damage caused exclusively by defects in, or the unsuitability of, materials you provide where that damage was not caused by a breach of duty on our part. Statutory duties to inspect and warn, and responsibility for our own workmanship errors, remain unaffected.

11.5 Necessary test rides and inspections within the scope of the order may be performed by persons authorised to do so. If third parties are engaged to perform the contract, we remain responsible for our contractual obligations.

11.6 Acceptance of the work and rights relating to defects are governed by law. No general reduction of statutory periods for workshop work is agreed.

12. COLLECTION, STORAGE AND LIENS

Once the work is completed, we arrange collection with you. Additional storage or standing charges are payable only under a valid agreement or to the extent owed by law, for example in the event of a failure to accept performance. No automatic daily flat-rate charge is agreed. Statutory duties of care remain unaffected. Liens and rights to withhold performance are exercised only where they actually exist.

13. VEHICLE TRANSACTIONS, CUSTOM MOTORCYCLES AND BROKERAGE

13.1 In vehicle sales, we document in particular the vehicle identity, condition, known prior damage, equipment and agreed characteristics. Statements in offers do not become non-binding merely because they are not repeated in the subsequent contract. Statutory requirements for agreements concerning departures from the required condition remain applicable.

13.2 When purchasing a vehicle, we clarify in particular the seller's authority to dispose of it, known third-party rights and known significant damage. Sales-related test rides are agreed separately, including the actual insurance cover and any validly agreed excess.

13.3 For custom motorcycle and procurement projects, we establish before commissioning whether we act as the seller, a contractor carrying out work or a broker. The scope, remuneration and payments are agreed separately. Withdrawal, termination and the resulting financial settlement depend on the type of contract and the law.

13.4 For brokerage or commission transactions, the contracting parties and, in particular, the identity of the seller are disclosed before conclusion of the contract. Describing a transaction as a sale “on behalf of a customer” does not exclude statutory consumer rights.

14. VOUCHERS

Where we offer paid-value vouchers, the redemption conditions disclosed before purchase apply. These Terms do not impose an additional contractual expiry period on such vouchers or their remaining balances. The applicable statutory limitation rules apply. Time-limited promotional discounts provided free of charge are distinct and are identified as such.

15. LIABILITY AND DATA PROTECTION

15.1 Statutory liability provisions apply. These Terms do not establish any additional exclusion or limitation of compensation claims.

15.2 Information about the processing of personal data and the use of service providers is set out in our separate Privacy Policy. These Terms do not replace any consent required under data protection law.

16. APPLICABLE LAW AND DISPUTE RESOLUTION

16.1 German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. For consumers, the mandatory protective rules of their country of habitual residence remain applicable where the statutory conditions are met. In particular, this choice of law does not deprive consumers in Austria of mandatory protection under Austrian law.

16.2 Statutory rules on jurisdiction apply to consumers. No exclusive jurisdiction at our place of business is agreed with consumers.

16.3 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

16.4 The consequences of invalid contractual provisions are governed by law. This version does not retroactively amend contracts already concluded.