Terms of service
GENERAL TERMS AND CONDITIONS (GTC)
Version: 18 April 2026
TABLE OF CONTENTS
Scope, Definitions, Hierarchy
Services and Types of Contracts
Conclusion of Contract
Right of Withdrawal
Prices, Payment Terms, Deposits, Default
Delivery, Shipping, Collection, Transfer of Risk
Retention of Title, Rights of Retention, Entrepreneur’s Lien
Compatibility, Approval, Installation Notes
Statutory Warranty Rights for Goods and Vehicles
Workshop Services
Liability
Special Conditions for Workshop, Trade, Test Rides, Waste Oil, Custom Bikes and Commission Sales
12.1 Workshop Order, Diagnosis, Scope of Work
12.2 Cost Estimates, Additional Work, Extra Services
12.3 Collection, Acceptance, Storage and Standing Charges, Entrepreneur’s Lien
12.4 Test Rides in Workshop Operations
12.5 Customer-Supplied Parts and Oil
12.6 Waste Oil from Oil Changes and Customer-Supplied Waste Oil
12.7 Liability for Subsequent Defects after Workshop Services
12.8 Test Rides in Vehicle Sales
12.9 Motorcycle Trade: Sale of New and Used Vehicles
12.10 Purchase of Motorcycles and Vehicles
12.11 Custom Bike Service
12.12 Commission Sales and Brokerage
12.13 Note on Trade Law and Public Representation
Data Protection and Documentation
Final Provisions
1. Scope, Definitions, Hierarchy
1.1 These Terms and Conditions apply to all contracts between the provider (“we”) and our customers (“customer”) regarding:
(a) the sale and/or delivery of goods (e.g. parts, accessories, oils, service kits),
(b) service and installation work (e.g. oil changes, installation of accessories, basic service work),
(c) purchase and sale of motorcycles/vehicles,
(d) custom bike projects (procurement/project handling), and
(e) commission or brokerage services (sale “on behalf”), if agreed separately.
1.2 Consumers and entrepreneurs are defined in accordance with statutory provisions.
1.3 Individual agreements (e.g. workshop order, vehicle purchase agreement, test ride agreement, commission/brokerage agreement, custom project agreement) take precedence over these Terms.
1.4 Deviating terms of the customer only apply if expressly accepted by us.
2. Services and Types of Contracts
2.1 We operate an online shop for motorcycle parts and provide additional service-related activities. The main focus is the trade of motorcycle parts and motorcycles. Supplementary services include installation, service work and consulting.
2.2 Depending on the type of service, a purchase contract (especially for online orders), a contract for work and services, a service or agency contract, or a commission agreement may be concluded.
3. Conclusion of Contract
3.1 Online Shop:
The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order.
By completing the order process, the customer submits a binding offer.
The contract is concluded upon our express acceptance or by dispatch or handover of the goods.
3.2 On-site / Services:
Contracts for services are concluded verbally or in writing, typically through placing and accepting an order.
3.3 The customer is obliged to provide complete and truthful information, in particular regarding vehicle data, prior damage, modifications and used parts or fluids.
4. Right of Withdrawal
4.1 Consumers have a statutory right of withdrawal for distance and off-premises contracts.
4.2 Details are set out in our separate withdrawal policy.
4.3 The right of withdrawal may be excluded or expire prematurely in accordance with statutory provisions, in particular for custom-made products and fully performed services.
5. Prices, Payment Terms, Deposits, Default
5.1 All prices include statutory VAT. Shipping costs within Germany are included unless otherwise stated. Additional shipping costs may apply for deliveries within the EU and will be displayed during the order process.
5.2 The following payment methods are available: prepayment, PayPal, credit card, on-site card payment and cash payment upon collection, unless otherwise agreed.
5.3 Payment for workshop services is due upon collection or acceptance unless otherwise agreed.
5.4 Deposits and partial payments may be required, especially for custom projects, special orders and individually manufactured parts.
5.5 In the event of default, we are entitled to charge statutory default interest and necessary legal enforcement costs.
6. Delivery, Shipping, Collection, Transfer of Risk
6.1 Delivery times depend on availability. Partial deliveries are permitted if reasonable.
6.2 Collection: The customer must collect goods within a reasonable period after notification of availability.
6.3 Transfer of risk is governed by statutory provisions.
7. Retention of Title, Rights of Retention, Entrepreneur’s Lien
7.1 Goods remain our property until full payment has been made.
7.2 Set-off is only permitted with undisputed or legally established claims.
7.3 Where permitted by law, we have a statutory entrepreneur’s lien on vehicles or items handed over for processing.
8. Compatibility, Approval, Installation Notes
8.1 The customer is responsible for checking whether a part is suitable and approved for their specific vehicle before ordering.
8.2 ABE, ECE, TÜV approval or registration capability is only guaranteed if explicitly stated.
8.3 Improper installation, incorrect use or operation outside intended use may result in damage and loss of legal claims.
9. Statutory Warranty Rights for Goods and Vehicles
9.1 Statutory warranty rights apply unless otherwise agreed.
9.2 For used goods/vehicles towards consumers: a reduction of the limitation period to one year is only valid if explicitly agreed and clearly communicated before contract conclusion.
9.3 For entrepreneurs: the limitation period for defect claims may be reduced to 12 months where legally permissible.
9.4 Normal wear and age-related deterioration do not constitute a defect.
9.5 Guarantees only apply if expressly designated as such in writing.
10. Workshop Services
10.1 Workshop services are contracts for work and services.
10.2 The customer is obliged to accept the work unless there are significant defects.
10.3 In the event of defects, we are generally entitled to subsequent performance first.
10.4 The customer must provide all necessary information and disclose modifications and prior damage.
11. Liability
11.1 We are fully liable in cases of intent, gross negligence and injury to life, body or health.
11.2 In cases of slight negligence involving essential contractual obligations, liability is limited to foreseeable damage typical for the contract.
11.3 Otherwise, liability is excluded to the extent permitted by law.
11.4 Liability under the Product Liability Act remains unaffected.
12. Special Conditions for Workshop, Trade, Test Rides, Waste Oil, Custom Bikes and Commission Sales
12.1 Workshop Order, Diagnosis, Scope of Work
(a) Services shall be described in the order or confirmation; an estimated completion date may be indicated.
(b) Diagnosis and troubleshooting are independent services unless otherwise agreed.
(c) Subcontracting is permitted where necessary.
12.2 Cost Estimates, Additional Work, Extra Services
(a) Cost estimates are only binding if explicitly stated.
(b) Additional work is coordinated with the customer where possible.
(c) Urgent work to prevent damage may be carried out without prior approval; the customer will be informed.
12.3 Collection, Acceptance, Storage and Standing Charges, Entrepreneur’s Lien
(a) After completion, we notify the customer. Collection must take place within 5 business days.
(b) In case of delay, we may charge storage fees of €10 per day and store the item at the customer’s risk.
(c) A statutory entrepreneur’s lien applies where permitted.
12.4 Test Rides in Workshop Operations
The customer authorizes test rides and related operations if necessary for diagnostics or quality assurance.
12.5 Customer-Supplied Parts and Oil
(a) We are not obliged to use customer-supplied materials.
(b) The customer bears the risk of suitability and quality.
(c) No liability for defects caused by such materials.
(d) Additional work caused by them will be charged.
12.6 Waste Oil
(a) Waste oil generated by us is disposed of properly.
(b) Waste oil is accepted free of charge up to the delivered quantity.
(c) Return only in sealed containers.
(d) Otherwise acceptance may be refused or charged.
12.7 Liability after Workshop Services
(a) Liability applies only to our work.
(b) No liability for wear, prior damage or third-party influence.
(c) Customer materials are documented.
12.8 Test Rides (Sales)
Only permitted with valid license, ID and signed agreement.
12.9 Motorcycle Sales
(a) Condition defined in contract.
(b) Information based on best knowledge.
(c) Inspection recommended.
12.10 Purchase of Vehicles
(a) Customer confirms ownership.
(b) All defects must be disclosed.
(c) Based on separate agreement.
12.11 Custom Bike Service
(a) Individual services.
(b) Deposits possible.
(c) Legal withdrawal rules apply.
(d) Costs must be paid if already incurred.
12.12 Commission Sales
Only with written agreement.
12.13 Trade Law
No misleading advertising (e.g. master workshop unless applicable).
13. Data Protection and Documentation
13.1 See privacy policy.
13.2 Documentation may be carried out for evidence purposes.
14. Final Provisions
14.1 German law applies excluding CISG.
14.2 Place of jurisdiction is our registered office where legally permitted.
14.3 Invalid clauses do not affect the validity of the remaining provisions.
